ASEAN enterprises’ managed services buying criteria has evolved since the onset of COVID-19, with skills shortages and the ease of migration, along with organisational-driven initiatives now the top three drivers for organisations considering managed ICT services.

“The COVID-19 pandemic not only has accelerated managed service adoption in ASEAN, including the SMB [small- to medium-sized business] segment, but also changed enterprises’ buying behavior while considering new ICT solutions,” said Alfie Amir, principal analyst at industry research firm GlobalData. “Scalability, cost-savings and product lifecycle are no longer the top drivers for managed services.”

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